As a key part of our vision of being the bank for Europe’s future, we are putting Digital & Data at the heart of everything we do.

To better meet our customers’ and clients’ daily banking needs, and to support our colleagues’
personal and professional development, we are creating innovative digital solutions, continually refining cybersecurity in the face of rapidly evolving threats, and building a digital culture throughout the Group.


Our ambitions

To optimise our investment model, reducing complexity and implementing leaner governance while simplifying our Digital services
To bring core competencies in house, upskilling our workforce and hiring top talent to develop strong technical competencies
New way of working
To establish a new way of working, increasing efficiency and lowering costs while delivering for our stakeholders

Our progress so far

Laying the foundations for true Digital transformation

Under our UniCredit Unlocked strategy, the Bank’s Digital transformation is well underway. But such a revolution in the way we approach Digital solutions is not as easy as simply flicking a switch.

currencies with rapid conversion at realtime rates
new people have joined our digital team
reduction in administrative activity

Next steps

In 2024, thanks to the groundwork carried out so far, we are moving into the  innovation phase of our Digital transformation – switching focus to concentrate on driving value for clients from exciting new technologies such as cloud,
data and AI.

Clients Pag 30 Buddy Cell 1900X1000

Serving customers however – and wherever – they need us

Discover more
Tobias Reich Pwk4h7zykhe Unsplash

Improving the mobile experience for customers in Hungary

Discover more
Group of people sat together with laptops and laughing

Embracing and fostering diversity within our Digital team

Discover more

A year of powerful transformation

Together, every change we make, every month of the year, throughout all our businesses across all our geographies, all contributes to delivering the biggest transformation in our history.

Discover our 2023 milestones
timeline with stories in bubbles

Financial progress

Discover more

Our transformational stories

Discover more